Terms & Conditions

Read these terms and conditions carefully before using our service.

Welcome to Nook & Nest (“we”, “us”, “our”, “the Company”). These Terms & Conditions (“Terms”) govern your access to and use of nneverywhere.com (the “Website”) and any services or products offered via the Website (collectively, “Services”). By accessing or using the Website or Services, you agree to these Terms.

If you do not agree with any of these Terms, you must not access or use the Website or Services.

1. Definitions

In these Terms:

• “You” or “User” means a person who accesses or uses the Website or Services.
  
• “Client” means a User who engages us to provide Services (such as concierge, staff placement, events).
  
• “Content” means text, images, graphics, videos, audio, software, or other materials available on the Website.
  
• “Member” refers to users holding a membership plan (if applicable) such as The Black Key membership.
  
• “Third-Party Provider” means any entity or person not affiliated with us providing goods, services, or content that interoperate with or are part of the Services (e.g. vendors, subcontractors).
  

2. Use of the Website & Services

2.1 Eligibility

You must be at least the age of majority in your jurisdiction (e.g. 18 years old) to use the Website/Services. By using the Website, you represent and warrant that you meet that minimum.

2.2 Account Registration

• To access certain features (e.g. booking, ordering, membership), you may need to register for an account.
  
• You agree to provide accurate, current, and complete information when registering, and to update it as needed.
  
• You are responsible for maintaining the confidentiality of your account credentials (username, password). You accept responsibility for all activities under your account.
  

2.3 Prohibited Conduct

You agree you will not:

• Violate laws or regulations (local, national, or international).
  
• Use the Website or Services for unlawful purposes.
  
• Interfere with or disrupt the Website or servers.
  
• Access or attempt to access accounts not belonging to you.
  
• Use robots, spiders, scrapers, or other automated means to access or collect data from the Website.
  
• Upload or transmit viruses, malware, or harmful code.
  
• Infringe the intellectual property or privacy rights of others.
  
• Misrepresent your affiliation with a person or entity.
  
• Use the Website in any manner that could damage, disable, or overburden it.
  

3. Services, Bookings, and Payment

3.1 Offerings

We provide a range of services including concierge, private household staff, event planning, and lifestyle services. Details of each service will be described on the Website or via proposals/agreements.

3.2 Quotations & Proposals

When you request a service, we may provide a quote or proposal outlining the scope, price, timing, and other relevant terms. Such proposals may be binding or non-binding, as specified. Acceptance by you (in writing or electronic acknowledgement) usually constitutes a binding agreement.

3.3 Payments

• You agree to pay all fees, charges, and taxes applicable to the services you select.
  
• Payment methods (credit/Debit card, wire transfer, etc.) will be as described on the Website or in proposals.
  
• If applicable, deposits or prepayments may be required.
  
• If payment is late, we may charge interest or suspend services.
  

3.4 Cancellations & Refunds

• If you choose to cancel a booked service, you must notify us in writing (or via the method specified).
  
• Refund eligibility, cancellation fees, or forfeitures will depend on the terms in the relevant service agreement or proposal.
  
• We reserve the right to cancel or reschedule services (for example for force majeure, staffing availability, or unforeseen events). In such cases, we will endeavor to provide alternatives or refunds as appropriate.
  

4. Intellectual Property

4.1 Ownership

All Content and materials on the Website (excluding user-submitted content) are owned or licensed by us, and are protected by applicable intellectual property laws (copyright, trademark, etc.).

4.2 Limited License

We grant you a non-exclusive, non-transferable, revocable license to access and use the Website and Content for your personal or internal business purposes, subject to these Terms.

4.3 Restrictions

You may not:

• Reproduce, distribute, publicly display, or create derivative works from the Content (unless expressly permitted).
  
• Remove or alter copyright, trademark, or other proprietary notices.
  
• Use our trademarks or branding except with our prior written consent.
  

4.4 User Content

If you submit reviews, feedback, or other content (“User Content”):

• You grant us a royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, adapt, publish, translate, distribute, and display that User Content in any format.
  
• You represent that you own or control the rights to that content and that it does not infringe third-party rights.
  
• We may remove or refuse content for any reason.
  

5. Disclaimers & Limitation of Liability

5.1 No Guarantees

While we strive to provide high-quality services, we do not guarantee perfection, uninterrupted availability, or error-free functionality.

5.2 “As Is” Basis

The Website and Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied (including warranties of merchantability, fitness for a particular purpose, or non-infringement).

5.3 Limitation of Liability

• To the fullest extent permitted by law, in no event will we be liable to you for any indirect, incidental, special, punitive, or consequential damages (including lost profits, loss of goodwill, or data) arising out of or relating to these Terms or your use of the Website or Services.
  
• Our total liability (for any and all claims) shall not exceed the amounts you have paid us in the prior 12 months under the relevant service agreement.
  
• These limitations apply regardless of whether liability is based in contract, tort (including negligence), strict liability, or otherwise.
  

5.4 Exceptions

To the extent local law prohibits limitation of liability for certain types of claims, those limitations may not apply. Some jurisdictions do not allow exclusion of implied warranties, so portions of this Section may not apply to you.

6. Indemnification

You agree to indemnify, defend, and hold harmless Nook & Nest, its officers, directors, employees, agents, affiliates, and licensors from and against all claims, damages, losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your breach of these Terms,
  
• Your misuse of the Website or Services,
  
• Your violation of any law or third-party rights (including intellectual property or privacy),
  
• User Content you submit.
  

7. Privacy & Data

Our Privacy Policy (linked on the Website) governs the collection, use, disclosure, and protection of your personal data. By using the Website and Services, you agree to the terms of our Privacy Policy.

You consent to communications from us (e.g. email, SMS) regarding your account, services, promotions, etc., subject to applicable laws and opt-out rights.

8. Third-Party Links & Services

The Website may contain links to third-party websites or services not owned or controlled by us. We are not responsible for their content, privacy practices, or any damage or loss arising from use of those sites. You access them at your own risk.

If our Services involve Third-Party Providers (e.g. vendors, subcontractors), your agreement with us may require you to also accept terms from those providers.

9. Termination

9.1 By You

You may terminate your account or stop using the Services at any time, subject to any obligations (e.g. payments, cancellation fees).

9.2 By Us

We may suspend or terminate your access or account (in whole or part) for any reason (e.g. breach of terms, fraud, inactivity, legal compliance). We may also refuse to provide Services to you in the future.

9.3 Effect of Termination

• Upon termination, you must stop using the Website and Services.
  
• All outstanding amounts owed to us become due and payable.
  
• Sections that by their nature survive (e.g. Intellectual Property, Disclaimers, Indemnification, Limitation of Liability) will remain in effect.
  

10. Changes to Terms

We may revise these Terms at any time. If we make material changes, we will notify you (e.g. via email or prominent notice on the Website). By continuing to use the Website or Services after changes take effect, you agree to the updated Terms.

11. Governing Law & Dispute Resolution

11.1 Governing Law

These Terms and any related agreement shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles.

(You may substitute another neutral jurisdiction such as Switzerland, the Netherlands, or Singapore — all common for international contracts.)

11.2 International Application

We provide services to clients worldwide. Local laws may apply in certain cases to the extent they are mandatory for consumer protection or public policy reasons in your jurisdiction. Where such mandatory rules apply, they shall prevail over the provisions of these Terms solely to that limited extent.

11.3 Dispute Resolution

• The parties agree first to attempt to resolve any dispute amicably through good-faith negotiation within 30 days of notice.
  
• If no resolution is achieved, the dispute shall be submitted to binding arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC) by one or more arbitrators appointed in accordance with said Rules.
  
• 
  The seat of arbitration shall be London, United Kingdom, and the language of arbitration shall be English.
  
• The arbitral award shall be final and binding on the parties, and judgment upon the award may be entered in any court having jurisdiction.
  

11.4 Injunctive or Equitable Relief

Notwithstanding the above, either party may seek temporary or injunctive relief in any competent court where such relief is necessary to prevent irreparable harm, including the protection of intellectual property or confidential information.

11.5 Waiver of Class Actions

To the fullest extent permitted by law, disputes shall be resolved on an individual basis only, and you agree not to participate in any class, collective, or representative action against NNEverywhere.

12. General Provisions

12.1 Severability

If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if necessary, and the remainder remains in effect.

12.2 No Waiver

Failure or delay by us to enforce a right or provision does not constitute a waiver of that right.

12.3 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights or obligations (e.g. as part of a merger or sale).

12.4 Entire Agreement

These Terms (along with the Privacy Policy, any service proposals or agreements, and any other terms we explicitly reference) constitute the entire agreement between you and us regarding the Website and Services.

12.5 Notices

We may deliver notices to you via email or via postings on the Website. You may deliver notices to us using the contact information on the Website.