NNEverywhere (also known as Nook & Nest) is a global concierge, household staffing, evet planning and lifestyle services company.
We provide personalized services, such as household staff placement, estate management, travel planning, event coordination, and more to clients around the world.

We operate globally, that means we offer services to clients in most countries. However, certain services, staffing, or vendors may be limited by local regulations, licensing, or logistical constraints. Please contact us for your specific region to see what we can offer.

- Reach out via our Contact page or email us at [your contact email].

- We’ll schedule a consultation to understand your needs, preferences, and scope.

- After understanding your requirements, we’ll prepare a proposal or service agreement.

- Once you accept, we begin delivering the services.

Our offerings include (but are not limited to):

• Placement of household staff (housekeepers, butlers, personal assistants, chefs)
  
• Estate and household management
  
• Travel planning, concierge, and VIP logistics
  
• Event planning and execution
  
• Lifestyle services (errands, personal shopping, wellness coordination)
  
• Customized packages tailored to individual client needs

It depends.
Some clients use our services on an as-needed, à la carte basis.
We may also offer a membership or retainer model (e.g. “The Black Key” membership) for clients who require ongoing support, priority access, or additional perks.
The details and benefits will be provided in your service proposal.

Fees may include:

• A flat service fee or retainer
  
• Hourly rates or daily rates (for staff, coordination, or concierge)
  
• Vendor, supply, or third-party costs (passed through or marked up)
  
• Travel, accommodation, or logistics costs (if services involve travel)
  
• Taxes and duties (where applicable)
  

Your proposal or contract will outline the fee structure, cancellation policies, and payment schedule.

We accept various payment methods (credit/debit card, wire transfer, etc.). Payment instructions will be in your agreement or invoice.
In many cases, we require a deposit or prepayment before services begin.
Final payments or balances must be settled before or per the agreed terms.

Cancellation or rescheduling policies will depend on the type of service and the terms of your agreement. Usually:

• Early cancellation may be allowed without a penalty (if done sufficiently in advance).
  
• Late cancellations or no-shows may incur fees or partial forfeiture.
  
• We reserve the right to reschedule or cancel services under certain circumstances (e.g., emergencies, unavailability, force majeure). In those cases, we’ll communicate promptly and offer alternatives or refunds as appropriate.

We have a rigorous recruitment, screening, and vetting process, including background checks, interviews, reference checks, and in many cases skill or competency assessments.
We also try to align staff or vendors to your preferences and local compliance standards.

While we take precautions, no system is risk-free. Our liability will be limited as per the Terms & Conditions you agree to.
In many cases, staff or third-party vendors carry their own insurance.
You should discuss insurance and liability coverage specific to your location and circumstances.

Yes. Confidentiality is a core part of our operations.
We follow strict data protection protocols and treat client information and households with discretion and respect.
We also comply with applicable local and international privacy laws (e.g. GDPR, CCPA) as relevant.

That is part of our global operational model. We coordinate cross-border staffing, logistics, and vendor management. However, there may be legal, immigration, licensing, or tax considerations depending on local jurisdictions. We will assess feasibility during the proposal stage.

We provide a dedicated support or client liaison channel (phone, email, or messaging) for all active clients.
For urgent or emergency requests, we aim to respond promptly and reprioritize resources as needed.

While we strive for excellence and consistency, the nature of concierge, staffing, and lifestyle services means there can be variables (e.g. staff performance, local laws, vendor constraints).
We set clear deliverables in your agreement and commit to resolving issues promptly. If services do not meet agreed standards, we’ll work with you to correct them.

Absolutely. One of our strengths is flexibility. If you have a unique request, no matter how specialized or unusual, please ask.
We’ll evaluate feasibility, cost, and logistics, and propose a solution if possible.

We respect local, regional, and national laws. If there is a regulatory or legal barrier (e.g. labor laws, licensing, tax rules), we will inform you as early as possible and together find compliant alternatives.

You may terminate services per the terms in your agreement (e.g. by providing written notice).
Outstanding fees and obligations must be settled.
Upon termination, we will cease services, return or delete your confidential materials, and preserve certain sections of legal rights (liability, confidentiality, etc.).

Yes. In addition to serving individuals and households, we also partner with corporations, real estate firms, property developers, and institutions that require concierge, staffing, or lifestyle management solutions for executives, guests, or project sites.